Orders are typically fulfilled and shipped in three business days.
We are unable to ship to P.O. Box addresses.
Please note BEN HOGESTYN MALIBU is not responsible for any lost, damaged or stolen items/packages due to any parcel service fault.
The customer will be responsible for any return shipping costs. These shipping costs are non-refundable.
If a return or exchange is authorized, we highly recommend you use a shipping service with tracking, or purchase shipping insurance.
Returns
To inquire about a return or possible exchange:
Please email: info@benhogestynmalibu.com
An exchange or return purchased on the benhogestynmalibu.com website will be granted under the following conditions:
We accept returns and exchanges within 15 days of delivery on all unused product. Please note we are unable to ship to P.O. Box addresses.
Merchandise exchange or return request must be sent to info@benhogestynmalibu.com within 15 days of delivery date.
Merchandise must be returned within 30 days of the purchase date.
Merchandise must be unused and in its original condition and packaging with all Ben Hogestyn Malibu item tags attached.
Damaged, worn, or anything Ben Hogestyn Malibu reasonably believes has been used, will not be accepted and therefore sent back to the customer.
Shipping and handling charges are not refundable.
Please allow 3 to 7 business days, depending on peak times, for your return to be processed.
Refunds will be credited to the original purchaser's method of payment.
Orders placed through benhogestynmalibu.com can only be exchanged or returned to benhogestynmalibu.com. Exchanges or returns to retailers who carry Ben Hogestyn Malibu merchandise cannot be accepted.
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