Shipping & Returns

 

 Free-Shipping To The US:

  • Free standard shipping on all orders to the U.S.
  • Orders are typically fulfilled and shipped in three business days.
  • We are unable to ship to P.O. Box addresses.
  • Please note BEN HOGESTYN MALIBU is not responsible for any lost, damaged or stolen items/packages due to any parcel service fault.
  • The customer will be responsible for any return shipping costs. These shipping costs are non-refundable.
  • If a return or exchange is authorized, we highly recommend you use a shipping service with tracking, or purchase shipping insurance.

 

     

    Returns


    To inquire about a return or possible exchange:

    Please email: info@benhogestynmalibu.com

    An exchange or return purchased on the benhogestynmalibu.com website will be granted under the following conditions:

    • We accept returns and exchanges within 15 days of delivery on all unused product. Please note we are unable to ship to P.O. Box addresses.
    • Merchandise exchange or return request must be sent to info@benhogestynmalibu.com within 15 days of delivery date.
    • Merchandise must be returned within 30 days of the purchase date.
    • Merchandise must be unused and in its original condition and packaging with all Ben Hogestyn Malibu item tags attached.
    • Damaged, worn, or anything Ben Hogestyn Malibu reasonably believes has been used, will not be accepted and therefore sent back to the customer.
    • Shipping and handling charges are not refundable.
    • Please allow 3 to 7 business days, depending on peak times, for your return to be processed.
    • Refunds will be credited to the original purchaser's method of payment.
    • Orders placed through benhogestynmalibu.com can only be exchanged or returned to benhogestynmalibu.com. Exchanges or returns to retailers who carry Ben Hogestyn Malibu merchandise cannot be accepted.

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